I wanted to say Thank you to Shawn. He helped my 75 year old parents get their first smart phone. He helped them with patience and understanding. And they are very pleased with their purchase. I appreciate him so much.

Paid a bill...very attentive staff.I was in and out.

Helpful staff, AT&T needs to give supporting brick & mortar establishments more authority to care for customers.

Rain did a great job setting up a new line and phone for my mom. He was quick and entertaining too! 😀 He knows his stuff and made the setup a breeze.

I had an awesome experience with this store staff, especially the store manager! He went out of his way/took two hours to figure out the issue with my WiFi in order to get it all set up! Very thankful and now have wonderful service :)

Busy store but no one waited more than a few minutes.Staff is knowledgeable about both phones and current plans.

Ashlynne - was so helpful with getting us new phones.. she was super kind and very calm when we needed to ask all these question. Lmao. We got everything we needed. The store manager came in and said it was awesome that I got a discount for being a nursing aid . Which made me feel so much better about what I do for a job. I really appreciate everything they did for us tonight. Even with it being so late in the night .

I really dislike the wait when I have to go to any type of phone company. But I did not have that problem at the Adrian AT&T the customer service was GREAT! As soon as I walked in I was greeted and helped immediately by Rylee! It was an overall awesome experience with such a great employee that really helped the problem instead of the usual long wait times and other issues I had at my old carrier.

Had a VERY NICE experience with a female that works @ the Adrian AT&T. Had problem with my cellphone and she got it working again. 5 star for her.

Rylee is always so helpful when I walk in the store. She has been an awesome representative since I started coming here. I always receive the help I need and the best customer service. I will never go anywhere else than Adrian AT&T store!

The place was smelling freshly nice when I walked in to find out the sprayed the store down just for me. I kid of course, but Rane Rylee were a duo from the get go, sold me on a TV awhile back and some phones. As well listen to a old mans story which was refreshing. Good luck guys hope you win!

We were greeted by Sean and Austin. Sean helped us get new phones, gave us the best deal, guided us with the setup in less than 1 hour. He was very knowledgeable with the products and services. We were very pleased with the customer service he provided! The store was very tidy and clean as well.

I was honored enough to walk into the store and be helped by Ashlynn. She was able to help me with my account as the Jackson store had messed up everything they didn’t transfer over my two phones and I had the knowledge of learning how to put a safari website as to my Home Screen. She spent four hours of her time helping me where others had fallen short I will say this about the Adrian store if another store fails they store will pick up where they should’ve left off.

I went in to the store completely overwhelmed and convinced I would not be able to find a plan. Luckily, I met an employee named Rain (I may be spelling that wrong) who was amazing. He was patient with me and did not allow me to feel frustrated. He normalized my feelings and made me feel like he actually cared about my experience. I have had helpful workers in the past, but nothing compared to this service. I would highly recommend AT&T to anyone, especially if they go to this location and meet the kind gentleman who helped me!

This store was so nice! Was immediately greeted when I walked in and assisted with what I needed by Rane! Highly recommend if needing a new phone or any other electrical items that they may have.

Customer service was the finest I have ever experienced. A nice young lad named Rane answered all of my questions with such passion and intelligence. His way with people is unmatched in my humble opinion. I will without doubt be returning because of this man. 10/10 experience. Thank you Rane.

I was greeted by Rylee she was so helpful and thorough. She helped me get the best phone and plan that’s best for me. All of my questions were answered by her she was great! 👍🏾

Rylee was very helpful. She answered all my questions with much detail. She really made me feel like i was her number one priority. AMAZING!

I was greeted and helped by rylee, and she helped me get exactly what i was looking for. She took her time and helped me with any questions i have. Very happy with her customer service and wonderful personality.

I had a great experience at AT&T Sean had helped meget a new iPhone 11 after running my old phone over with my car. He was very patient and friendly, helped set my phone up and answered any questions I had! He made everything less stressful! I am so happy I switched to AT&T!

I was greeted by Rylee when I came in, she helped me out a ton, provided great customer service, and with all her help I was able to walk out with my new iPhone. Thank you so much to AT&T and especially thanks to Rylee for kindly helping me figure out what I needed. 😊 In addition to the great customer service I received, the store itself was very clean and welcoming! Would definitely recommend.

No help for pay as you go phone.

I always dread going into phone stores because of the slow customer service and I feel like my issue is never fixed. I was pleasantly surprised today when i went into the Adrian AT&T store today. I was greeted by a girl named Rylee and she got my problem fixed right away. I was in and out the store within 5 minutes! Great customer service and the store was very clean :)

This place is great! Rylee helped me out and she gave me the best service I have ever had here. She was very informational and she mad the whole process quick and easy. I can not say ti enough when you go to this location ask for rylee every time!!

Very friendly customer service and knowledgeable about the products and services they provide! I had the pleasure of having Rane help me with my service and everything went perfect and done professionally!

Every time I go into the store with troubles with phone Rylee always knows how to help. She is always very kind and has a great work ethic. Also the store was very well kept up

Ashlynne has helped me the last few months with any issues I have had. I’ve worked with her with both my tablet and phones for my family. She was very patient and attentive and I love coming to this location!

The reps were very knowledgeable and friendly. They explained things thoroughly and in a way that we could understand. Our family plan was with their competitor for YEARS and they showed little to no appreciation for our business. So far we are very happy with AT&T. Thanks Austin and Sydney!

Rane was super helpful to me when I came to the store! Answered all the questions I had and gave me and my family a good laugh! Great attitude of all the associates :)

I always come to this location if I’m having an issue with my phone, the customer service is great! Rylee was very kind and helpful!

Rylee was more than helpful! I needed help with adding a new line onto my account and she made a seemingly scary and stressful situation really easy. If you ever read this, thank you!

The Adrian ATT store is very organized and a place that is very welcoming. Rylee helped me get a new phone and I was very comfortable with the whole process.

Ashlynne is always so helpful and kind! I love my AT&T service. I will never choose anyone else! I tell everyone else to go see Ashlynne!

Went there to pay my Direct TV bill. The young man who waited on me was very polite and knowledgeable. It was my 1st payment and he set it up so it will be easier from now on. When I inquired about AT&T phone service he was very thoughtful in explaining it to me. My experience at The Adrian AT& T store was VERY positive.

Ashlynne was awesome today! I had a lot of issues at another store and she was here to help without any issues. I will be coming back to this store in the future! Thanks again ashlynne!

5/5 really nice customer service--Rylee was amazing, she was able to help me when my phone was turning on and off on its own. She was very knowledgeable and nice! Go in and ask for Rylee for help!!

Had such great customer service from Rylee. Was very pleased with how patient and respectful she was with my daughter and I.

Rien who helped us went above and beyond . Its amazing to me that the corporate office cared so little about the misinformation that they gave me or the fact that I was considering going to another carrier. The Adrian Store staff stepped up and came up with, and helped us with a solution that the entire staff at the corporate connection I had could.Again I have had nothing but problems with the corporate staff that answer the 611 number. Both the staff that answer the phone, and then the supervisor they transfer me to after an error has been made. The only reason I continue with this sub par company, that again displayedtheir inconstancy and incompetency over the weekend with all the incorrect information I was given.... Was simply the way that the local staff handled the situation.Thank you so much for dealing with my anger and frustration. You all were great, but hats off to Rein! I wish you the best of luck in all your future endeavors...

I went to the Adrian ATT store, and was helped immediately. I got everything that I asked for in a timely manner and was very pleased with my service. Rylee did an amazing job!

Rylee helped me upgrade my phone and explained everything to me that I needed to know. She was very helpful and attentive and I am grateful that I got her to help me. Very professional.

Riley and Asherland really helped meOut in understanding my bill. I now know that there’s three tiers and I’m an Elite member! Woooohooo

Went to upgrade my phone and had a great experience! Rylee and Ashlynee were very attentive and friendly! Great experience and will definitely be back!!!

Associates were welcoming and warm as soon as I walked in. They explained the products I was looking for and options that best fixed my needs. :)

The workers here are very kind and get straight to work. you walk in there and it’s like BAM! you’re now being helped by Rane and any other worker. They all are very smart too.

The whole staff was very friendly and help. Rane especially had wonderful customer service and was able to help me with exactly what I needed!

Rane was super helpful and got my family and I good phones for cheap prices, I couldn’t be happier.

Wonderful service and very friendly! Helped me fix my iPhone11. Also got me set up on the née iPad. Very friendly and Covid safe.

Rane was the most helpful person in the world. He knows everything about phones! If I ever need a new phone again, I’m calling Rane!

My experience was perfectly splendid. Can’t think Ashlynn and Rane enough for helping me with my issue with my hotspot and connect a car. Fix your customer care.

Rylee was the greatest girl, knew how to keep my kids company and not riled up and knew everything that she was talking about. I couldn’t be more thankful for the experience that I had along with the service rep I landed on.

Honestly I do not like at&t and was so irritated that I had to go into the store for my grandmother who had covid. So going into the store I was ready to have my day ruined until Rylee came and helped me. My grandma needed her plan changed after papa died and Rylee got her on the best plan. Much thanks to Rylee and only her :)

Had a great experience at the AT&T store in Adrian. With the help of Rylee she helped me set up my new Nokia phone as well as a brand new case to go along with it.

Great team here at this location, would recommend them to set up any firstnet device’s also. Always very helpful and ever so knowledgeable. Austin, Sean, and Riley all know what they are doing.

Rane was beyond helpful and answered all my questions and concerns!

Rane and Sean helped me and I was so happy from the time I entered the store, to the time I left. I have been to other AT&T locations and will be returning to Adrian for all my AT&T needs!

I worked with Rane at the Adrian AT&T store. He was very helpful and knowledgably about the products and even helped us save a few bucks!

I came in with several issues Olive with Austin at the Adrienne store was able to address in a timely manner in a very professional atmosphere I feel they’ll recommend the store and I

Ashlynne is a very sweet girl who was very attentive and helped me with all my questions, along with saving me money. AT&T is the place to be.

Riley helped me immensely!! I had so many questions and things that confused me, everything was taken care of in minutes. 10/10 I definitely recommend

Having the service I had for my brand new iPhone 12 pro and for the price and promotion can’t beat it. Rylee Campbell (like the soup) helped with my options switching from sprint!

Austin has been very helpful every time we have had a problem. He’s very patient any spends as much time as we need. Today he was able to fix our netgear box. We highly recommend him!!!

The rep Jake was very helpful. Although he couldnt personally figure out what was wrong with my phone he tried everything he possibly could. After realizing he couldnt fix it himself he asked his manager to assist and together they were able to solve the problem! Very satisfied!

They serve you with a smile

Austin and Sharkboy Rane did a great job assisting us and hooking us up with the best deal. Thank you guys so much.

I have a prepaid account with AT&T and needed to replace my prepaid phone. I came to this store and was told by Shawn the assistant manager that to get a phone I had to activate a new number as well as money for the plan. All I needed was to replace my phone ans had to drive an hour to buy a phone. This is blatent comission fraud and isnt ok.

Walked in the store on Wednesday evening June 26th at about 6 pm, A man said hi to me and started helping me. I told him I was interested in a Mobile Hot Spot Router, I started asking him a bunch of questions about the plan like can I cancel after I use it a month and restart it when I need it again for vacation. I told him I wanted to purchase the router and not lease it so that I had the option to cancel the plan if I wanted to. He said he did not want to sell to me because he would lose $20.00 if I canceled the plan. Really?? Are you kidding me? He said he had to call his manager and ask him? Again Really? He went to the back and started talking on the phone and left me in the lobby for 7-8 minutes. I started thinking that I did not want to buy from this store so I walked out. After I got in my car he came out waving me back in the store. NO WAY! I can get the same thing at Best Buy!! Horrible customer service. Its all about money. Since I did not want to lease and the store make more money he did not want to sell to me. BEWARE OF GOING TO THIS STORE

They make lots of promises about how much your plan will be. Six months ago we switched to different plans and added direct tv. We were paying an average of $600 a month for a plan they told us would about $250. They said theyd give us credits to make up for problem but pay the bill to keep your account current- otherwise credits cant be applied. Wed get credits but by the time we did wed overpaid ANOTHER month. They will not call you back when you leave messages. Were still getting bills for an account that was supposedly closed 6 months ago, and again about 3 months ago, and supposedly again last week. Well see ?!?!. Weve been more than patient through this and paid all our bills throughout but now feel like they really dont care at all about the customer. They say all the right things to your face but thats as far as it goes. They keep making promises everything will be taken care of but they never are. Im not sure if they just dont try or if the stories are true that every upper management person they need to fix this has either been transferred or been on vacation for the last six months. I wont ever go here again for anything but attempts to get this effed up mess done and behind us. I cant believe I still am using this company but stuck for the moment.

Always willing to help and explain everything and find ways to save money. Austin is a huge asset.

Came into to store to upgrade from Verizon. Got 4 new phones plus direct TV for way less than Verizon. Awesome knowledgeable staff and helped out greatly. Saved money and got new note 10s.

Switched to AT&T for better coverage and better service! Thank you Rylee for the best service and advice!

Had a wonderful experience with Austin. Very helpful, and knowledgeable.

Amazing customer service. Thanks Austin for taking care of the new phones and being so helpful.

Been with them over 6 years. The people are always willing to help.

I was in the store yesterday and the manager Ricky, and our salesperson Justin were a big help! They were great and spent a lot of time helping us figure out what we needed. Justin even let me play his own Nintendo switch while I had to wait! Good service and great customer service! Highly recommend!

Absolutely the most inviting and caring AT&T I’ve ever been in! Completely sanitary as well.

Great service. Extremely helpful and patient. Would always come back here for help or new service. So glad we came here

Jake is awesome!! Helped me setup my new phone tonight and didnt waste time at all, He and the manager at this store are very good at their job!

He was wonderful and very informative.. answered every question..

William went above and beyond and was extremelyhelpful. He assisted in getting the best quality of phones for a great price.We appreciate his kindness and service.

Austin at the AT&T store in Adrian was very helpful in getting me set up.

Great customer service! Made sure to help us every possible way to save the most money. Highly recommended.

Sean toland helped me with all my questions and getting my phone set up!

I’m a widow who often come in to Adrian’s AT&T store. I bought an IPhone there. When ever I go in, it’s usually because I’m struggling with how to do something on my phone.The Manager Ricky is very professional, and and very helpful. Often Austin and Justin, have sat and directed me, sometimes it takes an 1/2 or more. They are kind, very patience, and have a great sense of humor.I’ll be getting my next phone there for sure!Mary Barrie

Ricky and William were very helpful! They tried to get us the best deal and discussed all possible options with us. I was very impressed with their professionalism and the amount of time they spent with us.

Just stopped in and was helped by Austin. He was very helpful and not pushy at all, even when I wanted to drop one of my lines. He helped lower my bill and was honest and straightforward with me. Love working with AT&T!

Wow. I waited an hour in line. I was the first in line. Only two people working the night before xmas eve. One of them didnt even know his job. The music playing was garbage definitely not company approved. My suggestion is not to go here.

Switched from sprint. Love the service and speed

I have to edit my previous good review which was provided because of a promise of an account credit - which was never done. The staff does a good job while you are in the store, but are no help once you leave. I had issues with used equipment I was unknowingly sold and had to resolve the issue myself. I tried to get help porting my number over which I had to do myself. Might as well save time and skip the store and do things yourself.

Awesome service. Got the best offers and Im completely satisfied! Thank you so much At&t.

William was very helpful and Knowledgeable really helped us out of a bind . Especially because were from out of town.Thanks Will.

Service was great. All employees were very helpful. I am a satisfied customer.

Went in to finally upgrade my Galaxy Note 5. Jacob and Paige made my upgrade very easy. They provided Excellent customer service and were very knowledgeable about all the products. Thank You for all your help!

Jordan was very helpful, stayed after close, helped me with upgrade. Recommended ATT

Jordan was great. Very efficient and helpful with my new account!

Guys at the store helped me set up Facebook. Also did not charge me either. They usually help me with everything. Super satisfied

The staff had no knowledge about their cell plans and refused to amend their estimates even after I corrected them about what offers were listed online. I mentioned the $60 and $90 unlimited plans, yet they still kept quoting me over $125 (not including the price of the phone), and additional workers chimed in there were no such plans available (either a lie of ignorance or a lie of greed). I then had to drive to Toledo, Ohio and spoke with someone in training who was more knowledgeable on the cellular services AT&T offered than the entire staff inside the Adrian store. The staff also lacked proper hygiene and professional appearance; but that is an afterthought compared to a staff that has no knowledge of their services and no want to confirm that information. Truly a terrible experience.

Really good customer service.

All the employees I’ve dealt with are very helpful & kind. I especially appreciate how they are patient with older people who have a hard time understanding electronics.

Came in and the guys helped me set up my tablet. they put my Facebook on it and everything. Great staff!

Great overall experience, employees were very helpful